Estate Management Services 2

Provides access to a wide range of services and solutions to help you manage your estate.

Agreement number: RM6343

Start date: 20/11/2025

End date: 19/11/2029

Regulation: PA2023

Agreement type: Closed Framework

Available for: central government charities education health local authority blue light (police, fire, ambulance, search and rescue) devolved administrations

Contents

At a glance

Description

This closed framework supports the UK’s estate needs by offering a range of estate services and solutions such as:

• total estate management
• estate (property) management
• agency and lease management
• surveying and strategic advice
• valuation and compulsory purchase orders
• business rating services
• workplace services performance partners
• private Finance Initiative (PFI) Technical and Strategic Advice Services
• PFI surveying services
• PFI fire safety and audit
• PFI specialist commercial and financial advice

This agreement will run for 4 years, with no option to extend.

Benefits

• all suppliers on lots 1 to 6 are Royal Institution of Chartered Surveyors (RICS) regulated
• option to buy through either further competition or award without competition
• no contract value threshold with further competition
• no specified term of contract length for call off’s
• provides a single solution to the day to day management of departments estate and services
• four new additional lots supporting buyers private finance initiative (PFI) requirements

Carbon Reduction

All suppliers have committed to comply with Procurement Policy Note 006, 'Taking account of Carbon Reduction Plans in the procurement of major government contracts' as required. If a supplier is required to publish a carbon reduction plan, you can find it on their individual supplier details page.

When you can't use this agreement

For non-estate or PFI management consultancy services, use RM6187 Management Consultancy Framework 3.

For services such as cleaning, waste, maintenance, or landscaping, use Facilities Management and Workplace Services.

For major and minor building and civil engineering projects, use Construction Works and Associated Services.

For technical advisory services supporting construction projects of all sizes, use Construction Professional Services.

How to buy

You can buy from this agreement in different ways including: 

• one stage further competition
• two stage further competition
• award without competition (Framework Taxi Rank)

The taxi rank provides an objective way to select suppliers when awarding without competition under the Procurement Act 2023. Suppliers are identified and selected using the taxi rank allocation table.

For more information on the Framework Taxi Rank and its intended use read Framework Schedule 7 – Call Off Award Procedure.

The buyer guide explains each buying option in more detail.

All buyers must complete a Customer User Agreement. You can contact the customer service centre to request rate cards for this agreement.

Products and suppliers

• Lot 1 Total Estate Management:
  Find suppliers who can help you manage a property throughout its lifecycle. Includes support with occupying government buildings and carrying out technical assessments where needed.

  Expires: 19/11/2029

  24 suppliers

• Lot 2 Estate (Property) Management:
  Get help with the day-to-day running and management of government buildings. Services include technical and operational assessments, property oversight, and plans for:

  • maintenance and policy
  • capital works and asset management

  Expires: 19/11/2029

  32 suppliers

• Lot 3 Agency and Lease Management:
  Find suppliers to help you manage freehold or leasehold properties throughout the buying, occupying, or selling process. Technical assessments are available when needed.

  Expires: 19/11/2029

  39 suppliers

• Lot 4 Surveying and Strategic Advice:
  Get surveys, studies, and strategic advice to help you manage and occupy government buildings. Technical assessments are available when needed.

  Expires: 19/11/2029

  51 suppliers

• Lot 5 Valuation and Compulsory Purchase Orders:
  Find suppliers to value government buildings and assets to meet accounting and compliance requirements. Services include desktop and Royal Institution of Chartered Surveyors (RICS) Red Book valuations, plus support with compulsory purchase orders.

  Expires: 19/11/2029

  34 suppliers

• Lot 6 Business Rating Services:
  Provides rating support (Including payment) and rating appeal services as per Check, Challenge and Appeal process for England, Scotland and Wales and the rateable value services for Wales, Scotland and Northern Ireland for central government and wider public sector estate.

  Expires: 19/11/2029

  22 suppliers

• Lot 7 Workplace Services Performance Partner:
  Provides a single point of contact to manage third-party suppliers providing property services. Options include an in-house arrangement (light option) or a dedicated service delivery partner (full integrator option). The service coordinates supplier activity and provides property data and management information to support informed decisions on capital investment, estate strategy, and cost optimisation.

  Expires: 19/11/2029

  11 suppliers

• Lot 8a PFI Technical and Strategic Advice Services:
  Provides strategic, technical, commercial, and operational advice to support PFI estate management during operation and future planning. All services in this lot align with Infrastructure Project Authority (IPA) PFI guidance. This excludes legal advice

  Expires: 19/11/2029

  42 suppliers

• Lot 8b PFI Surveying Services:
  Provides asset condition surveys, studies and strategic advice to support the operation and future planning of PFI estates. This is not the exhaustive list of services available through this lot. Buyers can specify the services they need and define details in the call-off procedure. At a minimum, the supplier will be capable of providing asset condition surveys.

  Expires: 19/11/2029

  29 suppliers

• Lot 8c PFI Fire Safety and Audit:
  Provides fire safety surveys, studies, and strategic advice to support the operation and future planning of PFI estates. Services include technical due diligence and align with Infrastructure Projects Authority guidance. A collaborative approach between all parties is essential when carrying out the works in this lot.

  Expires: 19/11/2029

  16 suppliers

• Lot 8d PFI Specialist Commercial and Financial Advice:

  Expires: 19/11/2029

  25 suppliers

Documents

Each section below has the links to the documents, what they are for, when to use them and if you need to enter any information into them.

You might not need all the contractual documents to buy the products or services from this agreement.

Buyer guides

Before buying from this agreement you should read the buyer guide and how to use contractual documents.

The buyer guide will help you understand how the agreement works and what you can or can’t use the agreement for.

This section might also include further guides or lists you will need to look at and make selections from, as well as previous webinar slides and Q&A scripts from sessions with buyers and suppliers.

RM6343 Buyer guide v2

RM6343 Download all buyer pack

The buyer pack includes:

• customer frequently asked questions
• supplier frequently asked questions
• action plan template and document tracker
• taxi rank supplier list
• consultant approval form
• contract award notification form
• customer user agreement form

RM6343 Supplier brief templates

• this includes supplier brief templates for lots 1 to 8d

Core terms and conditions

The core terms form part of the framework and call-off contracts and must be used on every contract. They cannot be changed.

The core terms are CCS’s standard commercial terms. They govern the supplier’s relationship with CCS and every customer who has a call-off contract.

RM6343 General terms v1

Call-off order form

When a customer decides to buy from a supplier, they’ll complete an order form with important information about the call-off contract.

Customers can change any of their chosen schedules by adding special terms in the call-off order form.

A completed order form will contain:

• what will be supplied
• how it will be supplied
• how much it will cost
• contact details for suppliers and customers
• a list of all the call-off and joint schedules

The call-off contract will be created when both parties either agree to:

• sign a completed order form
• create a binding electronic purchase order which includes the information in the order form

Download order form schedule.

Joint schedules

RM6343 Joint schedule 1: definitions v2.0 Essential

You must complete the relevant sections in this document

This defines significant words and phrases used in the core terms and template schedules. You will need to add any new definitions specifically needed for your contract, and add them as special terms in your call-off order form.

RM6343 Joint schedule 2: variation form v1 Essential

You must complete the relevant sections in this document

Explains the format for formally documenting any contract changes you may need.

RM6343 Joint schedule 3: insurance requirements v1 Essential

You must complete the relevant sections in this document

An essential schedule that captures the supplier’s basic obligations for any insurances needed at the framework level, and mandating that the supplier must give you any additional insurances that you specify in your order form.

RM6343 Joint schedule 4: commercially sensitive information v1 Essential

You must complete the relevant sections in this document

You should ask your supplier to tell you if any of the information they provided is commercially sensitive such that they would not want it disclosed in response to a Freedom of Information (FOI) request. Their response will provide the content for this schedule but it is your decision if the relevant information would be withheld if a relevant FOI request was received.

RM6343 Joint schedule 5: sustainability v1 Optional

Read only

Sets out sustainability requirements under this contract.

RM6343 Joint schedule 6: key subcontractors v1 Optional

Read only

You only need this document if the supplier uses one or more key-subcontractors to fulfil its obligations under your contract.

RM6343 Joint schedule 7: financial difficulties v2.0 Optional

If you use this document, you must complete the relevant sections

If a supplier has any financial difficulty when you use your call-off you will need to use this schedule to monitor their financial standing and any consequences of changes to this.

RM6343 Joint schedule 8: guarantee v1 Optional

If you use this document, you must complete the relevant sections

You can use this schedule when you want assurance provided by a third party guarantor that the supplier’s obligations will be met, because you are concerned about the financial status of your supplier.

RM6343 Joint schedule 9: rectification plan v1 Optional

If you use this document, you must complete the relevant sections

Explain the steps for implementing a plan to fix identified problems.

RM6343 Joint schedule 10: processing data v1 Optional

If you use this document, you must complete the relevant sections

A requirement for suppliers to demonstrate minimum standards of reliability in relation to high value contracts.

Call-off schedules

Call-off schedules are used when suppliers sell their goods or services to customers.

You can choose which schedules to include and whether to edit these template schedules when they form a call-off contract.

RM6343 Call-off schedule 1: intellectual property rights v1 Essential

You must complete the relevant sections in this document

Defines the ownership and use of intellectual property created or shared during this contract

RM6343 Call-off schedule 2: staff transfer v1 Essential

You must complete the relevant sections in this document

To ensure that appropriate provisions are included to deal with staff transfer on both entry and exit of the call-off contract.

RM6343 Call-off schedule 3: continuous improvement v1 Essential

You must complete the relevant sections in this document

If included as part of the schedule it means the supplier will need to make sure they try to identify new or potential improvements to how they meet the needs of the project, including through regular reviews with the customer.

RM6343 Call-off schedule 4: call-off tender v1 Essential

You must complete the relevant sections in this document

Add the supplier’s bid into this document, including anything additional they offered that you would like included in the contract.

RM6343 Call-off schedule 5: pricing details v1 Essential

You must complete the relevant sections in this document

This schedule should be used to show more detailed pricing information as well as the pricing in the order form.

RM6343 Call-off schedule 6: ICT services v1 Essential

You must complete the relevant sections in this document

Additional provisions necessary to facilitate the provision of ICT Services which are part of the deliverables of the call-off contract.

RM6343 Call-off schedule 7: key supplier staff v1 Essential

You must complete the relevant sections in this document

This schedule makes sure that any key staff identified from the supplier will fill the key roles throughout the contract, and states what the supplier will do if any of the key staff are unavailable for a specified period of time.

RM6343 Call-off schedule 8: business continuity and disaster recovery v1 Essential

You must complete the relevant sections in this document

What the supplier must do to make sure the call-off contract can still be delivered even if there’s an unexpected event. Use if:

• call-off contracts will be critical for the customer’s organisation
• it would be difficult to replace the supplier if things go wrong

RM6343 Call-off schedule 9A (security - short form) v1 Essential

You must complete the relevant sections in this document

What the supplier must do to make sure that customer data and deliverables are kept secure.

RM6343 Call-off schedule 9B: security - consultancy v1 Essential

You must complete the relevant sections in this document

What the supplier must do to make sure that customer data and deliverables are kept secure.

RM6343 Call-off schedule 9C: security - development v1 Essential

You must complete the relevant sections in this document

What the supplier must do to make sure that customer data and deliverables are kept secure.

RM6343 Call-off schedule 9D: security - supplier-led assurance v1 Essential

You must complete the relevant sections in this document

What the supplier must do to make sure that customer data and deliverables are kept secure.

RM6343 Call-off schedule 9E: security buyer-led assurance v1 Essential

You must complete the relevant sections in this document

What the supplier must do to make sure that customer data and deliverables are kept secure.

RM6343 Call-off schedule 10: exit management v1 Essential

You must complete the relevant sections in this document

What the supplier needs to do at the end of a call-off contract to help the customer continue to deliver public services.

RM6343 Call-off schedule 11: installation works v1 Essential

You must complete the relevant sections in this document

Sets out requirements for installation work under this contract.

RM6343 Call-off schedule 12: clustering v1 Essential

You must complete the relevant sections in this document

You can use this schedule if other customers (contracting authorities) want to join with you to buy using a single call-off, instead of lots of individual call-off contracts.

RM6343 Call-off schedule 13: implementation plan and testing v1 Essential

You must complete the relevant sections in this document

The agreed plan for when the services will be delivered and tested to ensure they meet your needs.

RM6343 Call-off schedule 14: performance levels v1 Essential

You must complete the relevant sections in this document

The standards of service required by the customer and what happens when these are not met.

RM6343 Call-off schedule 15 : Call-off contract management v1 Essential

You must complete the relevant sections in this document

How supplier and customer should work together on the call-off contract. We recommend using this document if you need to collaborate with the supplier to monitor and manage the call-off contract.

RM6343 Call-off schedule 16: benchmarking v1 Essential

You must complete the relevant sections in this document

A process for comparing the value of the supplier against other providers in the market. We recommend you use this document if you need to benchmark the pricing to make sure you receive good market value over the life of the contract.

RM6343 Call-off schedule 17: MOD terms v1 Essential

You must complete the relevant sections in this document

For Ministry Of Defence (MOD) customers only Any additional terms needed by the MOD.

RM6343 Call-off schedule 18: background checks v1 Essential

You must complete the relevant sections in this document

This schedule is used when supplier staff must be vetted for any relevant convictions before working on the contract.

RM6343 Call-off schedule 19: Scottish law v1 Essential

You must complete the relevant sections in this document

Switches the interpretation of the call-off contract to Scottish law.

RM6343 Call-off schedule 20: specification v3 Essential

You must complete the relevant sections in this document

More information about your specification from the order form.

RM6343 Call-off schedule 21: Northern Ireland law v1 Essential

You must complete the relevant sections in this document

Switches the interpretation of the call-off contract to Northern Ireland law.

RM6343 Call-off schedule 22: lease terms v1 Essential

You must complete the relevant sections in this document

Sets out the terms for any lease arrangements under this contract.

RM6343 Call-off schedule 23: HMRC terms v1 Essential

You must complete the relevant sections in this document

For HMRC customers only. Any additional terms needed by HMRC.

RM6343 Call-off schedule 24: corporate resolution planning v1 Essential

You must complete the relevant sections in this document

Sets out requirements for business continuity and resolution planning under this contract.

RM6343 Call-off schedule 25: carbon reduction v1 Essential

You must complete the relevant sections in this document

Defines the supplier’s obligations for meeting carbon reduction targets.

RM6343 Call-off schedule 26: collateral warranty v1 Essential

You must complete the relevant sections in this document

Sets out the terms for collateral warranties under this contract.

Framework schedules

Framework schedules are used by CCS to set up the agreement with suppliers.

RM6343 Framework schedule 1: specification v1 Essential

Read only

What CCS expects the supplier to provide to customers.

RM6343 Framework schedule 2: framework tender v1 Essential

You must complete the relevant sections in this document

How the supplier proposes to meet the specification requirements.

RM6343 Framework schedule 3: framework prices v2.0 Essential

Read only

Maximum rates the supplier can charge for services under the framework contract.

RM6343 Framework schedule 4: framework management v1 Essential

Read only

Describes how CCS and the supplier will manage the framework contract.

RM6343 Framework schedule 5: management charges and information v1 Essential

You must complete the relevant sections in this document

Describes the management charges and information process and charges between CCS and the suppliers at framework contract level.

RM6343 Framework schedule 6: order form template v1 Optional

If you use this document, you must complete the relevant sections

If you already completed the order form in the Call-off order form section, you won’t need to complete this document, because they are the same.

RM6343 Framework schedule 7: call-off award procedure v1 Essential

You must complete the relevant sections in this document

The process a customer must follow to award a call-off contract, which needs to be clearly stated in your further competition documents.

RM6343 Framework schedule 8: self audit certificate v1 Essential

You must complete the relevant sections in this document

CCS requires suppliers to provide a self audit certificate following an annual self audit to verify their accounts.

RM6343 Framework schedule 9: cyber essentials scheme v1 Essential

Read only

What the supplier has to do to to maintain cyber security accreditation.

Templates

RM6343 Customer user agreement form

RM6343 Contract award notification form

RM6343 Consultant approval form