Facilities Management and Security Services

Summary

This open framework, let under the The Procurement Act 2023, gives public sector organisations access to a range of facilities management and security services.

Description

You can access a complete range of facilities management (FM) and security services including, but not limited to:

  • asset and building maintenance
  • cleaning services
  • waste services
  • guarding services such as static and mobile patrolling and manning of receptions
  • technical security services
  • statutory obligations (such as asbestos management, electrical testing and portable appliance testing)
  • catering services
  • reception services
  • miscellaneous FM services (such as sports and leisure, first aid and medical services)
  • gardening and plant care (horticultural) services
  • computer-aided facilities management (CAFM)
  • helpdesk services
  • video surveillance systems, such as CCTV
  • security consultancy services
  • care and custody services

This agreement will replace our current frameworks:

Benefits

  • trusted services: all suppliers have demonstrable experience within the FM and security sectors
  • clear terms and conditions: a simple contract form allowing the selection of contract schedules according to your needs
  • potential options of using the new engineering contract (NEC) 3 Term Service Contract or NEC4 facilities management contract terms as an alternative
  • expert knowledge and support: our experienced team will offer both technical and commercial support to your procurement
  • social value: you can request suppliers to tailor their offer to match your social value priorities at call-off
  • achieve sustainability outcomes: tailor your specification to meet your carbon net zero needs

Service types

To be determined during the market engagement but will typically include customer solutions covering:

Total facilities management (TFM)

TFM is a comprehensive approach to managing facilities and infrastructure maintenance, operation, and repair. TFM typically involves a combination of hard and soft services, including cleaning, security, landscaping, utilities and building maintenance

Hard Facilities Management 

Hard facilities management services relate to the physical structure of the building. Hard FM services include: Gas, plumbing, and heating.

Soft Facilities Management 

Soft facilities management services are generally services managed by people, like waste management, cleaning, security and reception services.

Guarding Services

Guarding services such as, static and mobile patrolling and manning of receptions, dealing with visitors and monitoring video surveillance systems

Security services

Installation and maintenance of security systems, for example alarms, perimeter fencing and locks, consultancy services, risk and security assessments

Customer engagement

We held customer engagements in 2024 and 2025. These sessions included:

  • webinars
  • surveys and questionnaires
  • one-to-one sessions
  • workshops 

The feedback from these events helped to shape the strategy of this agreement. 

Learn more about our events:

Supplier engagement

 We worked with our suppliers throughout 2024 and 2025. This included current suppliers and those not working on our frameworks. The first meeting was on 7 March 2024. At this event, we talked with suppliers about:

  • the merger of RM6232 and RM6257
  • specification 
  • pricing 
  • social value and terms and conditions

We continued working with suppliers after this event to improve: 

  • specifications
  • pricing models 
  • terms and conditions
  • documents and processes 

Learn more about our past events:

On Tuesday 1 July 2025, we held a webinar for interested suppliers. We presented the finalised basis of design for the new agreement. Read more about the supplier webinar.  Watch the supplier webinar. To learn more about key performance indicators (KPI), watch our new KPI webinar.

Read the supplier requirements for more information. This is a draft and may change in the future.

Important links

Planned procurement notice Read planned procurement notice
Contract Notice in Find a Tender (FTS) Tender notice

Timeline

Activity Estimated dates
Pre-market engagement August 2024 onwards
Drafting of procurement documentation June 2025
Publication of Find a Tender (FTS) notice November 2025
Framework Award June 2026